Making Healthcare Better
We get people the care they need, quickly
We help healthcare providers reduce waiting times by providing
online outpatient services and on-site clinical capacity.
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As triage professionals, HBSUK consistently provide tomorrow’s solutions, today -
whatever it may be; whenever it may be; wherever it may be.
Virtual Lucy™
Our digital first approach via Virtual Lucy™ - our online triage platform - ensures that all cases are assessed by clinical specialists within 72 hours. Patients can also interact with us at their convenience and from where they want.
When deployed within the NHS, Virtual Lucy rapidly connects patients to clinical experts - ours or yours - for assessments that typically lead to 50% reductions in outpatient waiting lists.
NHS Insourcing
Our Chief Executive, Mark Fountain, coined the phrase, ‘insourcing’ some 15 years ago – a word wholeheartedly adopted by the NHS and now recognised as a viable way to provide extra clinical capacity and reduce elective waiting lists while delivering safe and effective on-site care.
We reduce waiting list backlogs by deploying clinical teams to your facility in under 4 weeks.
We can provide long-term support or be brought in to solve a specific issue, while improving your pathways and leaving you with sustainable tools and systems.
Our Medical Board includes some of the country’s most senior clinicians, who oversee our safe and high quality services.
HBSUK has been leading insourcing provider for the NHS for over 10 years in 2022. Since then we have delivered:​
200,000+
completed outpatient appointments
30,000+
Virtual assessments/consultations
120,000+
completed surgical
procedures
4.7/5
Patient Satisfaction Score
99%
patients would recommend HBSUK
1000+
clinicians in the HBSUK
family
How We Help YOU
Governance
Revenue, Profits & Market Share
No fines, penalties or claims
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ISO, CQC, GIRFT, NICE compliance
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Best-in-class
Increased revenue
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Increased profitability
Increased market share
Delighted shareholders / stakeholders
Patient Satisfaction
Happier patients
Minimal complaints
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Reduced waiting times
Cost Effectiveness
More for less
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Meeting RTT targets at below-tariff rates
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Affordable
Quality Performance
Achieve performance targets e.g. RTT Targets
User Experiences
​​Corporate partner
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HBSUK Virtual Lucy
I can't tell you just how grateful I am for your skills, knowledge and dedication, the extra hours, the weekends. You are all amazing.
YOA Chairman
Ajit Shetty
The lists are now by far the most efficient in the Trust!
NYOS Ltd
Chairman
Our profits, visibility, control, integrity and presence have increased exponentially