Making Healthcare Better
MSK Triage Services
Integrated Solutions for NHS
End-to-End Solutions
From community physiotherapy to running all elective Orthopaedic services in an NHS Trust, HBSUK provide unique pathway re-designs in MSK triage for any capacity
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HBSUK provide fully integrated MSK services to the Private Medical Insured Market, incorporating digital triage, referral management centre, diagnostics network, physiotherapy (digital and face-to-face), surgical interventions, outcome management and analysis, as well as an innovative patient portal that can be used with ease
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HBSUK is the only provider providing an end-to-end; fully integrated MSK services to the Private Medical Insured Market
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Physiotherapy
Online Supported Self-Management
This provides the patient with:
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A general information sheet e.g. Acute ankle injury ​
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A standard 2-week exercise program (video’s and/or information leaflets). The patient chooses their appropriate functional level for the program ​
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An instant chat function to HBS clinical team ​
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Escalation to Face-to-Face (F2F) if necessary
Physiotherapy
The patient can choose from a video / voice / F2F appointment and automatically book online, with the patient being provided with a choice of days and times convenient to them. They are shown availability for each option; the system uses geo-mapping for the closest F2F appointments.
Outcomes from the triage appointment are:
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Online supported self-management
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A course of Physiotherapy
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Onward referral to MDT
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+/- Referral to appropriate local authority services
Multidisciplinary Team (MDT)
This is a team made up of Advanced Practice Specialists, GP's and Orthopaedic Consultants. Additions can be added e.g. Podiatrists, Osteopaths or SEM consultants. Patients book online for video / voice / F2F appointments.
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Outcomes from triage are:
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Diagnostics & review
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Secondary care referral to any agreed provider
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A course of Physiotherapy – via an instantly booked first appointment
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Where appropriate, onward referral to local authority services and initiatives, such as Falls Prevention, Healthy Weight, ‘Smoke free’, alcohol cessation and return to work.
A Virtual MSK Service
HBSUK is the UK’s first truly digital vertically integrated health care provider, providing both MSK and other service pathways in the NHS and private sector.
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Our digital health ecosystem Virtual Lucy™ is designed to seamlessly manage the whole MSK patient pathway, from referral to rehab; with emphasis on making sure patients are empowered to access the right care, in the right place, at the right time, first time; without any delays in their treatment.
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